Refund Policy

Refund and Cancelation Policy

1. BULK MATERIALS (FIREWOOD & SCREENED Mulch)

• No Returns After Delivery: Due to high freight costs and the nature of dumped materials, all sales of firewood and screened compost are final once the material is tipped or dumped onto your property. We cannot accept returns or offer refunds on bulk loads after delivery.

• Inspection Upon Arrival: We strongly recommend that you or a designated representative inspect the load of firewood or compost before our driver unloads it. If the material does not match your order details, you must reject the load immediately with the driver to qualify for a full refund or a replacement delivery.

• Order Cancellations: You may cancel a scheduled bulk firewood or compost delivery for a full refund up to 24 hours before your scheduled delivery window. Cancellations made inside this window may incur a $50] restocking and scheduling fee.

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2. LIVE PLANTS

• Perishable Goods Policy: Plants are live, perishable agricultural products. We guarantee that your plants will leave our facility in healthy condition, but we offer no warranties or refunds on plant survival rates once they are in your custody.

• Immediate Claims: If your plants arrive damaged, diseased, or dead upon delivery, you must contact us within 24 hours of receipt. Please email a digital photograph of the damaged plants to synergytreeandfirewood@outlook.com. Please enter Damaged Plants in the subject line and include both your order number and phone number. Approved claims will be resolved via a replacement batch or a prorated store credit.

3. TREE SERVICES

• Service Deposits: On-site tree services (tree removal, trimming, stump grinding) require a 20% booking deposit. This deposit is fully refundable if you cancel your appointment at least 48 hours before our crew is scheduled to arrive.

• Late Cancellations: If you cancel or reschedule your tree service appointment with less than 48 hours] notice, your deposit will be forfeited to cover our crew allocation and logistics costs.

• Satisfaction Guarantee: Payment for tree services is due immediately upon completion of the work. If you are unsatisfied with the quality of the work, you must notify the crew lead on-site before the team leaves your property so we can correct the issue immediately. We do not issue partial or full refunds after the crew has departed and the job sign-off is complete.

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4. HOW REFUNDS ARE PROCESSED

• Processing Time: Approved refunds are processed directly back to the original credit card used at checkout. Please allow 5 to 10 business days for the credit to appear on your bank statement, depending on your card issuer.

• Delivery Fees: Except in cases where we deliver the wrong item, initial delivery fees and logistics charges are non-refundable.

Contact Us

If you have any questions regarding a delivery issue, a plant quality concern, or a service cancellation, please contact our office immediately:

Synergy Tree & Firewood CORP
synergytreeandfirewood@outlook.com
919-889-9188