Privacy Policy

Effective Date: August 19, 2026

Synergy Tree & Firewood CORP. operates the website, firewoodwholesale.net (hereafter referred to as Site). We are committed to protecting the privacy of our wholesale clients, business owners, residential homeowners, and site visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, book tree services, buy screened compost, purchase plants, or firewood.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Privacy Policy

1. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you or your business:

• Contact & Property Details: Individual or company name, email address, phone number, billing address, and the specific physical address where tree services will be performed or where firewood/compost/plants will be delivered.

• Property Service Information: Information about your property necessary for tree care or bulk deliveries, including photos of trees uploaded for quotes, site access notes, or subterranean utility details you share with us.

• Financial & Transaction Data: When you buy products or pay for services on our Site, we collect transaction details (items bought, service packages, order totals). Financial data, such as your credit card number, card brand, and expiration date, is processed directly by our third-party payment gateway. We do not store full credit card numbers or CVV codes on our servers.

• Technical Data: IP address, browser type, operating system, and access times collected automatically via cookies and web analytics tools when you navigate our Site.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to operate our multi-service business, including:

• Fulfilling, processing, and invoicing your firewood, compost, and plant orders.

• Scheduling crews, assessing properties, and performing on-site tree services.

• Calculating regional delivery fees and freight logistics for heavy landscape materials.

• Responding to digital service quote requests and contact forms.

• Complying with federal and state regulations, including the North Carolina Identity Theft Protection Act.

• Preventing fraudulent credit card transactions and ensuring website security.

3. SHARING YOUR INFORMATION

We do not sell your personal or business data. We only share your information with trusted third-party service providers to execute your orders and services:

• Payment Processors: We use Pay Pal, Apple Pay, Google Pay, and Wix to process credit card payments securely. Your financial data is governed strictly by their respective privacy policies.

• Delivery & Utility Partners: We share your location details with independent delivery drivers or local utility locating services (such as NC 811) when required before digging or grinding stumps.

• Analytics Providers: We use tools like Google Analytics to monitor and analyze web traffic safely.

4. DATA SECURITY AND PCI COMPLIANCE

We implement industry-standard administrative, technical, and physical safeguards to secure your private records:

• Encryption: All data transmitted during checkout or contact form submission is protected using Secure Sockets Layer (SSL) or Transport Layer Security (TLS) encryption technology.

• PCI-DSS Compliance: We adhere to the Payment Card Industry Data Security Standards (PCI-DSS). Financial details are inputted into secure, tokenized fields managed directly by our payment processor.

• North Carolina Compliance: In accordance with the North Carolina Identity Theft Protection Act, we strictly restrict internal access to financial records and ensure secure disposal of identifying consumer information.

5. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.

• Request corrections to inaccurate service records or delivery addresses.

• Request the deletion of your account contact information (subject to tax, insurance, and legal transaction record retention requirements).

To exercise these rights, please contact us using the details below.

Contact Us